AR789 Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to all personal data collected and processed by AR789 in connection with your use of the ar789.win website and any associated mobile applications or services ("the Platform"). It governs how we handle the information of all registered players and visitors, including those accessing the platform from Pakistan.

By registering an account or using any part of the AR789 platform, you acknowledge that you have read this Privacy Policy and understand how your personal data will be processed. If you do not agree with any part of this policy, you should not use the platform.

This policy should be read alongside our Terms and Conditions, which set out the rules governing your use of the platform more broadly. Where those terms reference data processing, this Privacy Policy provides the detail.

2. What Personal Data We Collect

AR789 collects personal data in the following categories depending on how you interact with the platform:

Account & Identity Data

• Full name
• Date of birth
• Email address
• Mobile phone number
• Username and password (stored in hashed form — we never see your actual password)
• Government-issued identity documents (CNIC or passport) submitted for identity verification

Financial & Payment Data

• JazzCash or Easypaisa account reference (not full mobile wallet credentials)
• Bank account details provided for withdrawals
• Card type and last four digits (full card numbers are processed by the payment gateway and not stored by AR789)
• Transaction history — deposits, withdrawals, bonuses and gaming activity — in PKR

Technical & Usage Data

• IP address at the time of login and during sessions
• Device type, operating system and browser
• Session duration and pages visited on the platform
• Betting and gaming history (required for account management and responsible gaming purposes)
• Login timestamps and location data (country and city level, not precise GPS)

Communications Data

• Content of customer support conversations via live chat
• Email correspondence with the support team
• Responses to surveys or feedback requests, where you choose to participate

3. How We Collect Your Data

Personal data is collected through the following means:

• Registration: Information you provide directly when creating your AR789 account, including name, date of birth, contact details and chosen login credentials.
• Identity Verification: Documents and information submitted during the KYC (Know Your Customer) process, either at registration or before your first withdrawal.
• Deposits and Withdrawals: Payment details collected or confirmed when you add funds or request a payout, processed through our payment gateway partners.
• Platform Usage: Data generated automatically as you use the platform — including which games you play, bets you place and pages you visit — collected through our servers and analytics tools.
• Customer Support Interactions: Information you share when contacting our support team, either via live chat or email.
• Cookies and Similar Technologies: Small data files placed on your device to maintain your session, remember preferences and measure platform performance. See Section 7 for full details.

4. How We Use Your Personal Data

AR789 uses collected personal data for the following specific purposes:

AR789 will not use your personal data for any purpose not listed above without first obtaining your explicit consent or having a clear legal basis to do so.

5. Payments & Financial Data

Handling financial data carefully is especially important when players are depositing and withdrawing real PKR through methods like JazzCash, Easypaisa, Raast, bank transfer and cards. Here is how AR789 manages this:

• Payment transactions are processed through certified third-party payment gateway providers. When you enter JazzCash or Easypaisa credentials, those credentials go directly to the payment gateway — AR789 does not receive or store your mobile wallet PIN or full banking credentials.
• AR789 stores only the reference information necessary to process future withdrawals to the same method — for example, the mobile number associated with your JazzCash account or the last four digits of a card.
• Full card numbers and CVV codes are handled exclusively by the payment gateway and are not accessible to AR789 staff or stored on AR789 servers.
• Your complete PKR transaction history — deposits, withdrawals, bonuses, gaming results — is stored on AR789 servers and forms part of your account record. This history is accessible to you from your account and to our compliance and support teams for account management purposes.

6. Who We Share Your Data With

AR789 does not sell your personal data. We share data only where necessary to operate the platform, in the following categories:

• Payment Gateway Providers: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and other supported methods. These providers process only the financial data required for each transaction.
• Identity Verification Services: Where automated or manual KYC checks are required, document data may be shared with a certified identity verification provider. These providers operate under strict data processing agreements.
• Game Providers: When you play games from providers such as Pragmatic Play, PG Soft, JDB or JILI, your game session data passes through their platforms. These providers receive session identifiers and stake/result data but not your full personal profile.
• Technical Infrastructure Providers: Cloud hosting, database and security services used to operate the platform. All such providers are bound by data processing agreements that restrict their use of your data to service delivery only.
• Fraud Prevention and Security Services: Limited technical data (IP addresses, device fingerprints, behavioural patterns) may be shared with fraud detection tools to protect players and the platform.

In the event that AR789 undergoes a significant business change — such as a merger or acquisition — player data may form part of the transferred assets. In such an event, affected players will be notified in advance and the receiving entity will be required to honour this Privacy Policy.

7. Cookies & Tracking Technologies

AR789 uses cookies and similar technologies to keep the platform functioning correctly and to understand how it is being used. Here is a breakdown of the types in use:

• Essential Cookies: Required for the platform to function. These maintain your login session, remember your language preference and keep your bet slip intact as you navigate. You cannot opt out of essential cookies without losing core platform functionality.
• Analytics Cookies: Used to understand which parts of the platform are most visited, how long sessions last and where users encounter issues. This data is aggregated and does not personally identify individual users.
• Preference Cookies: Remember choices you have made on the platform — such as your preferred display settings or game filters — so they persist between visits.
• Security Cookies: Help detect suspicious login activity, unusual transaction patterns and bot traffic attempting to access the platform.

You can manage cookie preferences in your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally. Analytics and preference cookies can be disabled without impacting core functionality.

8. How Long We Keep Your Data

AR789 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable regulations. The general retention framework is:

• Active Account Data: Held for the duration of your account and for five years after permanent account closure.
• Financial Transaction Records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity Verification Documents: Held for the duration of your account and for five years after closure. Documents provided but not leading to successful verification may be deleted sooner.
• Customer Support Records: Chat and email records retained for three years from the date of the interaction.
• Marketing Preferences: Retained until you withdraw consent. Withdrawal of consent is processed promptly and results in immediate cessation of marketing communications.

When data is no longer required and no legal obligation requires its continued retention, it is securely deleted or anonymised so that it can no longer be linked to any individual.

9. Your Rights Over Your Personal Data

As a registered player on AR789, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team via live chat or at [email protected].

10. Security Measures

AR789 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it:

• All data transmitted between your device and the AR789 platform is protected using TLS (Transport Layer Security) encryption — look for the padlock symbol in your browser address bar.
• Passwords are stored using industry-standard one-way hashing algorithms. AR789 staff cannot view your password in plain text.
• Sensitive stored data — including identity documents and financial records — is encrypted at rest.
• Access to personal data within AR789 is restricted to staff who have a legitimate need to access it for their role. All such access is logged and monitored.
• Payment processing is handled by certified payment gateway partners who maintain their own high security standards for financial data.
• The platform monitors for suspicious access patterns, unusual transaction behaviour and potential account takeover attempts in real time.

While AR789 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact support immediately and change your password.

11. Minors

AR789 is strictly an adults-only platform. You must be at least 18 years of age to register an account or use any part of the platform. We do not knowingly collect personal data from individuals under the age of 18.

If AR789 becomes aware that personal data has been collected from a person under 18, that account will be immediately closed and all associated data deleted, with the exception of records required to document the breach. If you believe that a minor has registered on AR789, please contact our support team immediately at [email protected].

Age verification is a standard part of the AR789 identity verification process. Players who cannot provide satisfactory proof of age will not be permitted to deposit funds or place bets on the platform.

12. Changes to This Privacy Policy

AR789 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable regulations. When we make material changes — meaning changes that significantly affect how your data is used — we will notify registered players via the email address on their account at least 14 days before the changes take effect.

The version date at the top of this page is updated each time the policy is revised. We recommend reviewing this page periodically. Continued use of the AR789 platform after any revised policy takes effect constitutes your acceptance of the updated terms.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can reach us through the following channels:

• Live Chat: Available 24/7 directly within the AR789 platform. This is the fastest way to get a response during Pakistani peak hours.
• Email: [email protected] — for data access requests or formal privacy queries. Please include your registered username and a clear description of your request. Do not include sensitive financial details in email communications.

We aim to acknowledge all privacy-related requests within two business days and to resolve them within 30 calendar days. For complex requests — such as full data exports or deletion requests involving large volumes of historical data — we will let you know if additional time is required.

For general questions about how to use the platform, account queries or payment issues, the live chat support team is the fastest route. Privacy-specific requests are handled by a dedicated team member with access to the necessary account and data systems.