AR789 Frequently Asked Questions

No — one account per person, full stop. Each account is tied to a verified identity. Multiple accounts are against the Terms and Conditions and result in all associated accounts being suspended, with balances reviewed. If you have lost access to your existing account, use the password recovery option or contact live chat; do not register a new one.

For basic account verification (required before your first deposit), you just need to confirm your mobile number or email. For full KYC — required before your first withdrawal is processed — you will need to provide a copy of your CNIC (Computerised National Identity Card) or a valid passport. Getting this done early means no delay when you want to withdraw.

Click "Forgot password?" on the Login page and enter your registered mobile number or email address. You will receive a reset link or verification code. Use it promptly — it expires after a short window. If the message does not arrive, check your spam folder or contact live chat support with your registered details.

Yes — you must be 18 years or older to register, deposit or place any bet on AR789. Age verification is part of the identity check process and cannot be skipped. Accounts found to belong to under-18 players are closed immediately and any deposits refunded according to the platform's procedures.

AR789 supports JazzCash, Easypaisa, Raast, standard bank transfers and debit/credit cards. All deposits are processed in PKR — there is no currency conversion. JazzCash and Easypaisa are the fastest options for most Pakistani players and typically reflect in your account balance within minutes.

The minimum deposit at AR789 is PKR 500 across all supported payment methods. This applies to both the first deposit and all subsequent top-ups. There is no maximum cap on standard deposits, though very large transfers may require additional verification.

JazzCash and Easypaisa deposits typically appear within a few minutes. If 15–20 minutes have passed and your balance has not updated, first check that the transaction shows as successful in your JazzCash or Easypaisa app. If it does, contact AR789 live chat with your registered mobile number and the transaction reference — the support team will trace and credit the deposit manually.

No. Deposits must come from a payment method registered in your own name. Third-party deposits — where the JazzCash, Easypaisa or bank account belongs to someone else — are not accepted and may result in the deposit being returned and your account flagged for review. Always use your own payment method.

Log in and go to Account Settings, then the Responsible Gaming or Limits section. You can set a daily, weekly or monthly PKR deposit cap. Reducing a limit takes effect immediately. Increasing one requires a 24-hour cooling-off period before the new limit applies — this is intentional. See the Responsible Gaming page for full details.

The minimum withdrawal at AR789 is PKR 1,000. Withdrawals are processed to the same payment method used for deposits — JazzCash, Easypaisa, Raast or your bank account. This matching requirement is a standard anti-fraud measure.

JazzCash and Easypaisa withdrawals typically arrive within a few hours of approval. Bank transfers and Raast may take 1–3 business days depending on your bank. Withdrawals requested during high-volume periods — major cricket matches or PSL finals — may see slightly longer processing times. Your account transaction history will show the status of any pending withdrawal.

The most common reasons are: KYC verification not completed (CNIC or passport copy not yet submitted), an active wagering requirement on a bonus amount, or a payment method mismatch (withdrawing to a different account than the one used to deposit). If none of these apply, contact live chat with your withdrawal reference number and the team will investigate promptly.

No. Bonus funds carry wagering requirements and cannot be withdrawn until those requirements are met. Your account balance shows your real money balance and your bonus balance separately. Only the real money balance is directly withdrawable. Once wagering requirements are fulfilled, any winnings generated from bonus play are converted to real money and become withdrawable.

Yes — PSL is one of the most popular betting markets on AR789. You will find match winner, top batsman, total sixes, innings runs, player of the match and various in-play markets available for PSL games. During PSL season, markets open well ahead of each match and in-play odds update ball by ball.

If a match is abandoned before a result is reached (for example, due to rain or bad light), pre-match bets are typically voided and your stake is returned to your account balance. Bets placed in-play at the time of abandonment follow the same rule unless sufficient overs were completed to constitute a result under the Duckworth-Lewis-Stern method. Specific settlement rules are in the Betting Terms section.

In-play (or live) betting lets you place bets on a match or event that is already in progress. Odds update in real time based on what is happening in the game. On AR789, cricket in-play markets include next wicket, next ball outcome, runs in the next over and match winner — all with live odds. During high-action moments (powerplay overs, final overs), odds can move quickly so decisions need to be made fast.

Yes. Alongside cricket, AR789 offers betting markets on football (including international fixtures featuring Pakistan and major European leagues), as well as Esports titles that have a following in Pakistan. The Betting page shows the full current market list.

The Game Lobby has hundreds of titles across several categories — video slots from providers like Pragmatic Play, PG Soft and JDB, fishing/fish shooting games, table games including virtual Baccarat and Roulette, and casual games. Live Casino is a separate section with real dealers streaming live. All games are playable in PKR from a single AR789 balance.

The Live Casino section includes live Baccarat (multiple room variations), live Roulette, live Blackjack, Andar Bahar and Teen Patti — popular Asian card games that Pakistani players enjoy. Tables run 24 hours a day with real dealers. Minimum and maximum bet limits vary by table and are displayed before you enter.

Fish shooting games (often called fish games or fish tables) are multiplayer arcade-style games where you fire a cannon at sea creatures moving across the screen. Each creature has a points value and a chance-based payout. You spend PKR per shot and win based on what you catch. The Fish Games section at AR789 has several tables with different bet limits and multipliers.

New players are eligible for a welcome bonus on their first qualifying PKR deposit. The bonus is credited automatically to your account when the deposit meets the minimum threshold. The bonus amount is added to your bonus balance — not your real money balance — and must be wagered through a set number of times before any winnings from it can be withdrawn. Full terms appear in the Promotions section after you register.

A wagering requirement (sometimes called a playthrough requirement) means you need to bet the bonus amount a specified number of times before the resulting winnings become withdrawable. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in qualifying bets before the winnings are released as real money. Different games contribute different percentages toward clearing the requirement — slots typically contribute 100%, while some table games contribute less.

Yes. AR789 runs reload bonuses, cashback offers and seasonal promotions tied to cricket events (PSL, T20 World Cup, Pakistan bilateral series). VIP members at higher tiers receive additional personal bonus offers. Check the Promotions section inside your account for whatever is currently running — it is updated regularly throughout the year.

Every AR789 account automatically joins the VIP programme at Silver tier on registration. As you deposit and play, you accumulate VIP points. Reaching the required points threshold moves you up to Gold, then Platinum, then Diamond. Each tier unlocks better cashback rates, faster withdrawal processing, higher bet limits and, at the top tiers, a dedicated account manager. See the VIP page for the full breakdown of tiers and benefits.

VIP points and tier status are reviewed on a rolling basis. Extended periods of account inactivity may affect your tier standing. Active players who maintain regular deposits and play sessions retain their tier without issue. Full VIP terms and the inactivity policy are detailed on the VIP page.

AR789 is fully accessible from any mobile browser on Android or iOS — no app download is required to get started. The mobile browser experience is optimised for Pakistani smartphones and covers all betting, casino, deposit and account management features. Visit the Platform page for full details on device support and any available app options.

First, check your connection speed — AR789 live casino and fish games require a reasonably stable mobile data or Wi-Fi connection. Clearing your browser cache and cookies often resolves slow loading. Switching between Wi-Fi and mobile data (or vice versa) sometimes helps too. If the issue persists during a match or major event, the platform may be experiencing high traffic — try again after a few minutes or contact live chat.

The fastest way to reach AR789 support is via the live chat option available inside the platform, which runs 24 hours a day. Pakistani evenings and weekends are well staffed. For non-urgent questions, you can also reach the team by email at [email protected] — response times for email queries are typically within a few hours during business hours.

AR789 offers deposit limits (daily, weekly or monthly in PKR), loss limits, session time reminders, cooling-off periods (24 hours to 6 weeks) and self-exclusion (3 months, 6 months, 1 year or permanent). Deposit limit reductions apply immediately; increases require a 24-hour waiting period. Self-exclusion is processed via live chat and takes effect within minutes. Full details are on the Responsible Gaming page.

Contact the AR789 live chat team and tell them you want to self-exclude, along with the duration you want (3 months, 6 months, 1 year or permanent). The exclusion is confirmed by email and takes effect within minutes. During the exclusion period you cannot log in, deposit or bet. Any PKR balance in your account is preserved and available for withdrawal once the exclusion ends and your account is reviewed.

AR789 is strictly for players aged 18 and over. This is enforced through identity verification — you will be asked to submit your CNIC or passport before your first withdrawal is processed. If you are concerned that someone under 18 in your household has access to AR789, contact live chat immediately. You can also use parental control software on shared devices as an additional measure.